00;00;00;01 - 00;00;13;21
Stephanie Wiechmann
Director Fred Cummings says a report shows the county's 911 center needs 11 more employees, but it isn't in the financial position to add more staff. So this is a creative solution to the more than 100,000 nonemergency calls received every year.

00;00;13;22 - 00;00;23;10
Fred Cummings
Understand that they take calls for really stupid stuff. That should never come into a dispatch center, and our call volume continuously goes up and up and up every year.

00;00;23;13 - 00;00;35;13
Stephanie Wiechmann
According to Cummings, Delaware County will be the third Indiana county to use AI in this way, after Lake and Madison counties, Cummings told the county council last week that Madison County has seen a positive result to their dispatcher workload.

00;00;35;17 - 00;00;41;29
Fred Cummings
I think she told me they cut 80 % of their fireworks calls off without ever reaching the dispatcher. It's a huge thing.

00;00;42;00 - 00;00;58;18
Stephanie Wiechmann
Cummings says other states have AI answering emergency 911 calls, but he and other Delaware County officials are not supportive of that. Delaware County commissioners approved the contract, but required a legal review and negotiations with the company before the system can be installed. I'm Stephanie Wiechmann in Muncie.